PEOPLE MAKE THE DIFFERENCE
ECI believes in providing quality service from your first interaction with our teams to ongoing support from staff members who ensure we’re delivering an optimal solution for your HR requirements.
We begin with a Solution Validation, in-depth analysis of your HR systems to pinpoint your company’s needs. Our expert staff then guides you through a specialized implementation process. Afterward, we maintain communication to make sure our system is expediting your HR processes.
We believe in building long-term business partnerships and delivering efficient, accurate, and personal service.
With ECI you can expect:
1. Highly personalized one-on-one customer service with after-hours support. ECI’s customer support center links clients with a live person who directs the call to the proper customer service agent.
2. Competent staff members who are seasoned in payroll and HR. We employ many Certified Payroll Professionals (CPPs) and Payroll Human Resource Professionals (PHRs) as front-line support.
3. Accountability for the entire client experience because we design, host, support, and process all aspects of ECI’s HCM application and service.
ECI adheres to the principles of competence, accessibility, and professionalism. We’re more than a tech company—we provide a comprehensive service that extends beyond our software. Our staff obtains ongoing, up-to-date training, so we’re always prepared to provide you with the help you need. Software is our product, but people are our focus. We’re committed to delivering better business solutions with a personal touch.